If cared for properly, all leather products will last a lifetime

Cleaning

Many stains can be removed with a damp cloth – microfiber is a perfect choice.
Brush gently and use the least amount of pressure and moisture you can at first. Slowly add pressure and/or moisture as needed. The natural pores of our full grain leather will absorb moisture and often the dirt or stain will lift out with no other steps required.

For more stubborn stains you can try a mild baby shampoo or Ivory flakes (you can make this yourself by collecting shavings from a bar of Ivory soap). Also consider commercial products such as Murphy’s Saddle Soap.

Remember to always use the least aggressive approach first. Your leather accessory is made from the finest full grain Italian leather and has no “correction” or plastic coating found on inferior leather products, so the natural skin is somewhat more susceptible to staining than “corrected” leather.
With proper handling over time the product will mature and improve with age.

 

Conditioners

There are hundreds of products available for conditioning leather. Before using any leather conditioner, apply a small amount to an inconspicuous area and observe the result. Some conditioners can make the leather darken somewhat, so if this is the result, either choose a different product or apply it evenly over the leather product so it looks uniform.

Many professionals use a product called Meltonian , which can be found, at many shoe repair shops.
You can even use your own hand, face, or body cream to treat small scrapes and scuffs. Remember your Leather product is real skin, just like your own, but go slow and apply any cream lightly at first and see how the leather reacts.

How long will my order take?

For our standard shipping:

Canada: 3-5 Business Days

United States: 5-8 Business Days

Europe and Everywhere Else: 4-6 Weeks

*If you need the item sooner, please feel free to contact us and we will try our best to accommodate*

 

What is the quality of the leather?

Every item is made from Italian vegetable-tanned leather.
Vegetable-tanned leather is produced by Italian artisans using ancient tanning recipes and modern technology. It consists of using natural tannins extracted from plants, mainly chestnut or the Argentinean quebracho tree, to dye the leather.
The beauty of vegetable-tanned leather is that it doesn’t lose its versatility and luster with age.

Once dyed, one piece of vegetable-tanned leather never looks exactly the same as an another.
It is also the most water-resistant leather available.

Can they be customized? Length, color etc.

Of course! Just send me a quick message with your request and we’ll work together to get your item custom made.

Where are the straps made?

Jolie Laide has a partnership with a family-owned leather goods manufacturer in Leon, Mexico and guarantees that every single strap and accessory is hand-crafted ethically.

What is the shipping and refund policy?

All items are shipped by Canada Post and unless requested, no tracking number is available.

Shipping:

*Toronto: FREE same day or 24hr delivery* Inquiry for more details.

Canada: 3-5 Business Days

United States: 5-8 Business Days

Europe and Everywhere Else: 4-6 Weeks for 10$ Standard Shipping (does not include tracking) Tracked, expedited shipping is $20.

**If the item is not in stock or needs to be custom made, the wait time is approximately 2-3 weeks plus shipping time**

Returns:  Yes! We do provide refunds. We never want you to have something of ours that didn’t delight you! All we ask is that the item not be used and in re-sellable condition. Shipping back to our studio must also be paid by the customer.

Exchanges: Yes! Ship the item back to us and will ship it back to you for free!

If there are any other issues with the camera accessories then please feel free to contact us by phone or email and we will be happy to assist you in any way possible.

All photography on Jolie Laide website is property of Jacqueline Flaggiello unless stated otherwise stated.  If interested in a photograph or collaborating on a photography project, please feel free to contact me.

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Products

Le Jolie Laide may revise or discontinue products at any time. Although availability may be indicated on the site, we cannot guarantee product availability and products, nonetheless, may not be available. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products.

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Photo Credits
Calvin Thomas: Product and Portrait Photography
Nathalie Machado: Lookbook Imagery
Jacqueline Flaggiello: Gallery, Cover and Lookbook Images

General

If any provision of these Terms and Conditions shall be held to be invalid, illegal, or unenforceable, such provision shall be enforced to the fullest extent permitted by applicable law and the validity, legality, and enforceability of the remaining provisions shall not be affected thereby. The products offered here are solely for the use of our customers. You may not assign your rights or obligations under these terms and conditions without our express written consent.